POPIA Compliance

1. Our commitment to data protection

SAGTRAV processes personal information in accordance with the Protection of Personal Information Act (POPIA). We are committed to handling personal information lawfully, responsibly, and transparently.

We implement administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, misuse, loss, or disclosure.

2. Information we process

In order to provide travel planning and booking services, SAGTRAV may process personal information including:

• Names and contact details
• Email addresses
• Telephone or WhatsApp numbers
• Travel preferences and itinerary details
• Passport information when required for travel bookings
• Date of birth and nationality where required by airlines or immigration authorities
• Emergency contact information
• Communication history with our agency

3. Purpose of processing personal information

Personal information is collected and processed for legitimate business purposes including:

• Responding to travel enquiries
• Preparing travel quotations
• Arranging travel bookings
• Providing travel documentation and itinerary support
• Communicating with clients regarding their bookings
• Administering business operations
• Complying with legal or regulatory requirements

4. Sharing information with travel suppliers

Travel bookings frequently require personal information to be shared with third-party travel suppliers such as airlines, hotels, tour operators, transfer providers, car hire companies, cruise operators, and insurance providers.

Information is shared only to the extent necessary to complete travel arrangements requested by the client.

5. International data transfers

Travel services often involve international suppliers. As a result, personal information may be transferred to organisations located outside South Africa where required to complete travel bookings.

By requesting travel services through SAGTRAV you acknowledge that such international transfers may be necessary.

6. Data storage and communication platforms

SAGTRAV may store or process information using trusted business communication platforms including:

• Google Workspace services (including email and Google Drive)
• Messaging platforms such as WhatsApp where clients choose to communicate with us

These service providers maintain their own security standards and infrastructure designed to protect information stored on their platforms.

7. Marketing and analytics technologies

Our website may use digital marketing and analytics technologies including platforms such as Google Ads and Meta (Facebook / Instagram).

These technologies may collect technical information about website usage in order to measure marketing effectiveness and improve our services.

Users may control certain tracking technologies through the cookie consent banner displayed on our website.

8. Data subject rights

Under POPIA, individuals have the right to:

• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of information where legally permissible
• Object to certain forms of data processing
• Lodge a complaint with the Information Regulator

9. Information Regulator

If you believe your personal information has been processed in a way that does not comply with POPIA, you may lodge a complaint with the South African Information Regulator.

Website: www.justice.gov.za/inforeg
Email: enquiries@inforegulator.org.za

10. Updates to this compliance notice

SAGTRAV may update this page periodically to reflect changes in legislation, regulatory guidance, or our internal data protection practices.

The latest version will always be available on this website.