1. Personal Information We Collect
We may collect the following categories of personal information:
- Full name
- Email address
- Phone number
- Travel preferences and trip information
- Passport information where required for bookings
- Date of birth where required by travel suppliers
- Nationality where required for international travel
- Emergency contact information
- Payment confirmation details
- Communication history
Information may be provided directly by you through forms, email, WhatsApp communication, or phone conversations.
2. Travel Booking Information
When you request travel services we may collect additional information necessary to complete bookings with third-party travel providers, including airlines, accommodation providers, and tour operators.
Certain travel bookings require passport details, birth dates, or nationality information in order to comply with airline or government travel regulations.
3. Payment Processing
SAGTRAV may process payments directly from clients for travel services. Payment information is handled securely and used only for completing transactions or confirming bookings.
4. How We Use Personal Information
Your information may be used for the following purposes:
- Responding to travel enquiries
- Preparing travel quotations
- Creating travel itineraries
- Making bookings with travel providers
- Processing payments
- Customer support
- Providing travel documentation
- Business administration and record keeping
- Legal and regulatory compliance
5. Marketing and Advertising
Our website may use advertising and analytics technologies, including platforms such as Google Ads and Meta (Facebook / Instagram).
These services may collect certain technical information such as device type, browser type, and general usage patterns in order to measure advertising performance or improve marketing effectiveness.
You may control these technologies through our website's cookie consent banner.
6. Data Storage and Communication Platforms
To operate our business we may store or process information using trusted third-party platforms including:
- Google Workspace services (including Google Drive and email)
- Messaging platforms such as WhatsApp when clients choose to communicate with us there
These platforms maintain their own security and privacy protections. We only use reputable service providers widely used for business communication.
7. Sharing Personal Information
We may share necessary personal information with third parties only when required to provide travel services or comply with legal obligations.
These third parties may include:
- Airlines
- Hotels and accommodation providers
- Tour operators
- Car hire companies
- Travel insurance providers
- Payment processing services
We do not sell personal information to third parties.
8. International Transfers
Travel bookings frequently require personal information to be shared with service providers outside South Africa. By requesting travel services from SAGTRAV you acknowledge that some personal information may be transferred internationally where necessary to complete bookings.
9. Data Security
We implement reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, loss, or misuse.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
10. Your Rights Under POPIA
Under POPIA you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Object to certain processing of personal information
- Lodge a complaint with the Information Regulator
11. Cookies
Our website uses cookies and similar technologies to operate correctly and improve user experience.
More information is available in our Cookie Policy.
12. Contact
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Email: info@sagtrav.co.za
Phone: +27 71 261 6568
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal requirements or operational changes. The updated version will always be published on this page.